All fees paid by a customer to Uniqode are non-refundable except when a customer terminates their account within 30 days of becoming a paid customer. All fees paid in such cases are fully refundable. Refunds typically appear on your card within 5 to 7 business days after the cancellation is completed and the refund is processed. This timeline may vary slightly depending on your card issuer.
Trial Period Terms
Uniqode trials do not require a credit card to start. This means you will not be charged when your trial ends. You can explore the platform risk-free during the trial period.
Auto-Renewal Policies
Investigating Unauthorized Charges
If you notice an unauthorized charge from Uniqode on your corporate credit card, follow these steps to investigate and resolve the issue:
Gather Information: Collect details such as the charge date, amount, cardholder name, company name, and email domain.
Check Internal Usage: Look for any use of Uniqode services within your organization, such as QR codes on packaging, flyers, or business cards, which might indicate a legitimate subscription tied to a different department or email.
Submit a Dispute: If you cannot match the charge to an account, contact your credit card issuer to file a dispute or claim.
Accessing Billing Options and Information
If you cannot see the Billing option or your invoices in the dashboard, it is likely due to account permissions. Billing access is restricted to accounts with billing permissions. Follow these steps to resolve the issue:
Verify Account Permissions: Ensure you are logged into the account with billing permissions. If you are using a different user or organization account, log out and sign in with the correct account.
Access Billing via the Dashboard: Navigate to the top-right profile icon in the dashboard, select Billing, and then go to Order History to view invoices and receipts. Avoid relying on redirected links; always access Billing directly from the dashboard UI.
Default Auto-Renewal
Auto-renewal is enabled by default for all Uniqode accounts. This ensures uninterrupted access to the platform.
Disabling Auto-Renewal
You can disable auto-renewal at any time. This can be done by the account Owner or Master Administrator directly within the account settings. Alternatively, you can request Uniqode support to turn off auto-renewal on your behalf.
Applicability to Public Sector Customers
Auto-renewal applies to all Uniqode plans, including those for Public Sector customers. However, specific arrangements can be requested if needed.
FAQs and Troubleshooting Tips
Why can’t I see Billing in my dashboard? Ensure you are logged into the account with billing permissions. Only account owner has access to billing permissions
How long does a refund take? Refunds typically take 5 to 7 business days to process.
What should I do about an unauthorized charge? Gather relevant details and check for internal usage before filing a dispute with your card issuer.