If you try to move to a lower-priced plan and the change will not go through from the dashboard, the most common reason is that your account currently has more active dynamic QR Codes than the plan you are downgrading to allows.
What this looks like
Your active dynamic QR Code count must be at or below the limit of the plan you want to move to.
Dynamic QR Code limits by plan
Plan | Dynamic QR Codes included |
Starter | 3 |
Essential | 15 |
Lite | 50 |
Pro / Core | 250 |
Plus | 500 |
Business+ | Custom |
How to unblock the downgrade
Find the dynamic QR Code limit of the plan you want to move to, using the table above.
Go to QR Codes in the left sidebar and review your active dynamic QR Codes.
Delete or deactivate dynamic QR Codes until your active count is at or below that limit. Deleted QR Codes stop working immediately, so make sure none of them are still in circulation on printed material.
Contact support at support@uniqode.com once you are under the limit, and the team will complete the downgrade for you.
Note on upgrades
This limit only affects downgrades. Moving to a higher plan is not restricted by your current QR Code count, and pricing is prorated automatically.